Lessons from the “BPO journey” in a public housing company: toward a strategy for BPO

From BPO to BPM: An Assessment of the BPO Vendor's Ability to Make a Successful Transition

While traditional BPO has been an ‘as-is’ business process execution by a vendor with minimal client intervention with cost benefit being the principal motive, BPM, on the other hand, is the management of processes for the client where the objective is to deliver both cost as well as value to the process stakeholders. Thus success metrics of a vendor’s ability to execute BPM projects are likely...

Interorganizational Knowledge Management in a BPO

Organizations are pursuing the outsourcing of business processes (BPO) to offshore locations. However, current research has shown that an organizational learning gap between the client and vendor organizations leads to less than expected benefits. While networking and other distributed technologies provide a foundation for outsourcing, knowledge management (KM) can be used to bridge these gaps ...

Calculating benefits received from Business Process Outsourcing (BPO): An empirical study of a food industry company in Iran

Today, outsourcing is recognized as one of the most effective strategies in the business world. In this regard, outsourcing of business processes is considered to be one of the most common forms of outsourcing. The purpose of this study is to provide In-depth and quantitative analysis of the benefits of BPO in a dairy plant in Iran and how these benefits affect the willingness of senior plant m...

BPO Future Forward

Is BPO Work Crowdsourcable?

This paper describes an ethnographic study of an outsourced business process – the digitization of healthcare forms. The aim of the study was to understand how the work is currently organized, with an eye to uncovering the research challenges which need to be addressed if that work is to be crowdsourced. Crowdsourcing is the act of taking a task traditionally performed by an employee or contrac...